Netmon Security Statement

At Netmon, we understand the value of your trust and strive to secure your data at every stage. We consider your data privacy and security of paramount importance. The details provided below outline our approach and practices related to data privacy and security.

Netmon Data Storage and Access

Netmon operates under a strict data storage protocol that prioritizes the security and privacy of your information. Our Netmon product, a hardware appliance, is designed to store all data locally. This ensures that the data processed and monitored remains within the boundaries of your organization, eliminating the risk of external exposure.

Further, as a company, Netmon only retains data related to the purchaser, which may include your name, email, and license information. This is purely for administrative purposes such as customer service, troubleshooting, and maintaining the business relationship. Netmon does not have access to the data stored on your Netmon appliance.

Data Encryption and Secure Communication

We use state-of-the-art encryption methodologies to keep your data safe. Netmon appliance secures all passwords and community strings by employing RSA encryption in the database, ensuring that sensitive data is always stored in an encrypted format.

Netmon Agent installs as a system service on Windows 2016 and later servers you wish to monitor. Communication between Netmon agents and the Netmon appliance occurs over a secure channel.
Netmon Agent maintains a local audit log of all actions and responses issued from Netmon appliance.

Security Practices and Incident Response

At Netmon, we have established a proactive stance towards security. We continuously monitor for potential threats and vulnerabilities, and our dedicated security team acts promptly to address any issues. In the event of a security incident, we are committed to rapid response and remediation.

Our incident response process includes a thorough investigation of the incident, necessary actions to mitigate the impact, and preventive measures to avoid similar incidents in the future. We also believe in transparency and will promptly notify affected parties in the event of a significant security incident.

Security Questions and Concerns

We are committed to maintaining the highest level of security for our customers. If you have any questions about our security practices or if you have any concerns or suggestions, we encourage you to contact us at service@netmon.com.

Netmon takes your privacy and data security seriously. As we continually improve and expand our services, we ensure that our commitment to protecting your data remains at the forefront of our operations.

Changes to this Security Statement

We may occasionally update our Security Statement to reflect changes in our practices and services. If we make significant changes, we will notify you by email or through a notice on our website. We encourage you to periodically review this page for the latest information on our security practices.

Your trust is our most valuable asset, and we are committed to protecting it.