Netmon Shipping and Return Policies: Your Satisfaction, Our Priority
All Netmon appliance orders are dispatched from our CDN warehouse using FedEx Ground Service. Presently, the shipping rates for online orders stand as follows:
Within the United States: $229.00 USD per order
Within Canada: $229.00 CAD per order + applicable taxes
International Locations: Contact us for a specialized shipping rate
PLEASE NOTE: These rates are subject to change, and the most accurate shipping rates will be provided upon order placement by a Netmon Sales specialist.
Your satisfaction with Netmon is paramount. If, for any reason, you are not content with your Netmon Appliance product, we offer a 30-day money-back guarantee. The only cost to you is shipping.
To expedite your return process, kindly adhere to the instructions below. We require all necessary information to process your return and refund your purchase. Please note that we are not responsible for any taxes, tariffs, and shipping costs on shipped or returned products.
Return Costs: All costs for shipping returns will be the sole responsibility of the customer.
Confirmation: All returned items must be sent with DELIVERY CONFIRMATION. It is crucial to confirm your return with a Tracking Number (FedEx or UPS) or Return Receipt (USPS).
Packaging Requirement: Shipped products must be returned in their original packaging. Refunds cannot be processed if the item is missing components, mounting rails, etc., or if it is not in its original packaging. Depending on the returned product’s condition, a restocking fee may be assessed. Hardware product returns must be received within the initial 30 days, and customers are responsible for all associated shipping costs.
International Returns: Customers outside of the United States are accountable for all additional shipping fees, including brokerage fees and international shipping fees. These fees will not be reimbursed if the item is returned.
For hassle-free returns, please ship the products to our HEAD OFFICE.
55 Edinborough St, Suite 200
Telephone: (519) 944-8365
Fax: (519) 944-4867